Business process management (BPM) is a method of breaking down the day-to-day tasks of an organisation into distinct stages that make up a workflow, and optimising this process to increase quality and productivity. When this is done properly, it can have huge benefits for employees at all levels.
Good BPM leads to staff knowing what is expected of them, and at exactly what point. Everybody understands their place in the workflow, and what they are contributing. They also have a good sense of the responsibilities of others, and the bigger picture overall. Errors and delays are reduced or eliminated, removing obstacles to greater productivity and growth.
Communication is essential, but you can have too much of a good thing. We’ve all been frustrated by time being wasted in long, rambling meetings, or endless back-and-forth phone calls and emails. Your aim should be to spend just enough time discussing important details and plans, freeing up time for actually getting work done and increasing productivity.
Automating your BPM with software can provide highly effective tools for employee communication. Emails, texts and internal system messages can be arranged to be sent automatically, triggered at a particular stage in your process.
If your BPM has been configured with benchmarks and targets in mind, then the effectiveness of any given process becomes apparent. Employees can see which methods are working, and which are not up to scratch. This allows processes to be altered and adapted to achieve the best results. Staff can see what their strengths are on a team, focusing on where they are needed in a workflow, and what working methods best suit their particular talents.
Long term projects may need adjustment to improve as they go forward. Roles and responsibilities that were laid out at the start may well change depending on circumstances. Feedback from colleagues can help with making these decisions. BPM automation allows for flexibility and experimentation with less risk of adverse effects, since changes with negative results can be reversed quickly and easily.
Cloud software has the advantage of allowing members of an organisation to work together over long distances, often via mobile devices such as smartphones and tablets. A workflow could be made up of stages that are carried out hundreds of miles apart, but users are still able to quickly and accurately relay the details and results of their work using the technology available.
In the past, these methods for working together effectively would have been out of the reach of smaller businesses, but now thanks to widespread access to the cloud through mobile devices, they are increasingly affordable.
If you’re interested in increasing day-to-day productivity through a powerful business process management platform, book your free, no-obligation SwiftCase demo today.