SwiftCase

Monthly Archives: January 2018

Why is user experience so important in BPM?

Traditionally, some of the more powerful BPM systems have had the disadvantage of being inaccessible to users lacking specialist training, or programming skills. As BPM moves to the cloud and becomes increasingly common for smaller and medium sized businesses, systems … Read More

Reducing human error through automation

The possibility of human error presents challenges varying in scope and severity across every sector of industry. Mistakes made by employees might cause a loss of revenue or a missed deadline for some organisations, but in fields like engineering or … Read More

Automate your sales process and increase conversions

The framework used to gather new leads and customers is variously described as the sales “funnel”, “pipeline” or “process”. Drawing from concepts like AIDA (Attention, Interest, Desire and Action), a plan is drawn out to define the steps required to … Read More

Apprenticeship goals for the year ahead

Aims for the year ahead I plan to develop a range of abilities that are relevant to the modern IT industry. Starting out with a basic grounding in SQL, HTML and Java, I look to expand on this foundation, as … Read More

Is it time to switch to a client portal?

If your business is dealing with a high volume of requests and enquiries via phone and email, you may find effectively staying on top of communications a major pain point. Staff expending time and effort to constantly update clients on … Read More

Business process management for online retailers

According to the Office for National Statistics, online retail sales increased by 14% between 2016 and 2017, with an average weekly spend of £1.2 billion. E-commerce in the UK now accounts for 17% of all spending by pound value. Larger … Read More

Bitcoin and altcoins – what are the differences?

Released as open source software in 2009 by Satoshi Nakamoto, Bitcoin was the first cryptocurrency ever invented. Since then many other cryptocurrencies have been created, these are known as “Altcoins.” “Altcoin” is the combination of two words, “alternative” and “coin,” … Read More

Business to business communication via PDF

The creation of the PDF aimed to make the dream of the paperless office a reality. Developed by Adobe in the early 1990’s, the format allows sending of text and graphics in the same document electronically. These days a PDF … Read More

Technologies that could benefit your SMB in 2018

In recent years, technology previously only available to major companies with large budgets has become available to small and medium sized businesses, allowing them to compete on a more level playing field. What are some of the technologies that could … Read More

Five of the best ways to collect customer feedback

Exceptional customer service is more important than ever, now that customers can switch to other providers in a matter of minutes. If you’re not responding to complaints and enquiries, and promptly troubleshooting the issues raised, then you could find yourself … Read More