If your business is dealing with a high volume of requests and enquiries via phone and email, you may find effectively staying on top of communications a major pain point. Staff expending time and effort to constantly update clients on … Read More
Author Archives: James Simpson
Business process management for online retailers
According to the Office for National Statistics, online retail sales increased by 14% between 2016 and 2017, with an average weekly spend of £1.2 billion. E-commerce in the UK now accounts for 17% of all spending by pound value. Larger … Read More
Technologies that could benefit your SMB in 2018
In recent years, technology previously only available to major companies with large budgets has become available to small and medium sized businesses, allowing them to compete on a more level playing field. What are some of the technologies that could … Read More
Five of the best ways to collect customer feedback
Exceptional customer service is more important than ever, now that customers can switch to other providers in a matter of minutes. If you’re not responding to complaints and enquiries, and promptly troubleshooting the issues raised, then you could find yourself … Read More
Are you ready to move on from employee timesheets?
Knowing how many hours your staff have been in work in general, or worked on a particular project is essential to productivity assessment and employee evaluation. The idea is that work can be allocated and projects planned, with a clear … Read More
What are some of the alternatives to passwords?
With the average person juggling multiple digital devices and online accounts, keeping track of, and entering passwords can be a time-consuming annoyance. But at the same time, as hacking and phishing attacks become more commonplace and sophisticated, leaving your personal … Read More
Protecting your business against Meltdown and Spectre
Meltdown and Spectre are security vulnerabilities present in many modern processors. Hackers may exploit these flaws in order to steal data being processed using affected hardware. Meltdown allows hackers to read any kernel memory, regardless of whether they have the … Read More
Drones in commercial usage
Unmanned aerial vehicles, or drones, present opportunities for forward-thinking businesses, but at the moment, tight restrictions apply to their usage. In the UK, drones cannot be flown within 150 metres of a congested area, or within 50 metres of a … Read More
Are you doing enough to secure customer data?
We live in a world where cyber-crime and ransomware hacks are on the increase, often with devastating consequences for those organisations caught unaware. In this climate, your customers may well be wary about handing over data if you can’t guarantee … Read More
The internet of things in the UK
The term “Internet of Things” (or IoT for short), is a phrase coined by technology expert and entrepreneur Kevin Ashton in 1999, although variations on the concept had existed previously. It describes a network of physical devices embedded with electronics … Read More