Guides

How Can We Help?


Automated Events- Change Product Status

Last Updated: 2022/05/11

The Change Product Status automated event automatically changes the Task status. You can trigger and define the status change so the Task only changes status once certain conditions are met.


Adding a Change Product Status Automated Event

1
Click the Automated Events tab on the Status to which you want to add the Change Status automated event.
2
Drag and drop the Change Product Status automated event into the blank space to the right.

change product status
In the Status box, select the status you want the Task to move to when the event triggers.
Check the Business Hours Only? checkbox if you want the status to only change during business hours.
Determine the time the event will trigger using the Time boxes.
Check the Fire Event based on question answers? box if you want a question(s) to trigger the status change. Checking this box will then display fields for you to add any questions and specify any answers.
In the Time Type box choose rules about how your status moves:
  • After Status Change/Questions Matched: Based on the amount of time in this status/after questions matched.
  • After Task Created: Based on the date the task was created.
  • After/Before Question: Based on date and date/time questions.
Choose a Date/Datetime Question, If you selected After/Before Question as the Time Type. Note: this question must have the question type date or datetime to appear as a Date/Datetime Question option in the dropdown.
If the status should only change after coming from a specific status, enter this status in the Only Fire After Status box.
Check the Is One Time? checkbox if you want the product to only change status once, even if it is placed back into this status again.
Check the Should this event trigger when created as a child task? checkbox if you want this automated event to happen when the workflow is created as a child task.
change product status
image-0