How to add a Compose Email box

Click on the ‘Forms & Actions’ tab to configure the status page. This will display a blank box with an ‘Available Actions’ bar on the right-hand side.
Drag and drop the ‘Email’ action from the Available Actions into the blank box.

In the ‘Visible to’ box you can add users who you want to be able to view the Compose Email box. Internal Users can see the content by default.
Under ‘Visibility Rules’ you can hide the ‘Compose Email’ box until question(s) from forms are answered by clicking the ‘Add Question’ button and adding a question. You can add more than one question and also add a specific answer, so the box will only show after this specified answer.