As a business grows, it may run into unexpected obstacles that slow productivity and further growth. These false-starts can be draining and frustrating - just as you thought your plans were coming to fruition, something blocks your path.
What are some of these obstacles and how can they be overcome?
As you employ more staff, you will be delegating a greater proportion of your work. Every member of staff needs to understand that there is an optimised way of carrying out a particular task, and that the process needs to be carried out the same way every time for consistent results.
Business process management increases efficiency by giving everybody a clear framework under which to operate, and clear targets to meet. If something is going wrong, you can see very precisely why this is happening.
Do you miss out on jobs or have to give clients long lead times because of disorganised working practices? BPM could help your company more effectively meet targets and evaluate what type of work is worth taking on - by looking at its plausibility and profitability.
Do you have clear records of who you customers and suppliers are, and what business you’ve done with them? Do you have contact details at hand for those organisations to get in touch at any time? Do you know your sales figures for any given period of time, and what products or services they break down in to exactly?
Business process management not only guides you going forward in terms of running a successful business, it also lets you look back and see where your strengths and weaknesses are, as well as who you’ve dealt with from outside, and what you’ve done for them.
Are you sending staff to cancelled appointments? To the wrong addresses? Do they have the right tools for a particular job? All of this can be solved if you are communicating the right information at the right stages of your business process.
Managing business processes effectively keeps everybody on the same page, including subcontractors and customers. You can organise feedback, take notes and alert staff to jobs and deadlines without any confusion or repetition.
Organise your business process management with a cloud-based platform that can be accessed on mobile devices anywhere, at any time. SwiftCase lets you automatically assign work, generate documents, send emails and produce graphs and charts of your business performance. See how you could book a free no-obligation demo today.