Livepoint Software Solutions Ltd of Claddagh Business Centre, New Hall Lane, Hoylake, Wirral, Merseyside, CH47 4BP (Swiftcase), Registered in England and Wales with the Company No. 8408677, takes the privacy of your information very seriously. We always strive to meet current Internet best practice and relevant applicable regulations. Livepoint Software Software Ltd is a Data Controller for the purposes of data protection and privacy.
- Collecting your information
- Informing you about products and services
- Sensitive data
- How we collect information about your visits to our websites
- What will we do with your personal information?
- How long we keep your data
- Access to your information and correction
- Users aged 16 years and under
- What is a cookie?
- What is a web beacon?
- Links to other websites
- How to contact us
- Right to complain
Collecting your information
From time to time, you will be asked to submit personal information about yourself (e.g. name and email address etc.) in order to receive or use services on our website. These services include newsletters and competitions, live chats and message boards and personalised services.
We will also need personal information in order to supply other products and services or to help us identify you when you contact us. When we collect this information we will only do so over a secure connection. If you communicate with us by email over the Internet you should be aware that the nature of the Internet is such that unencrypted communication may not be secure and may pass through several different countries on route to us. Please do not email us with confidential or sensitive information such as your credit card details. We cannot accept responsibility for unauthorised access to your information that is outside our control.
If you provide us with credit or debit card details in order to pay for a service or product, we will keep such details secure and ensure that the details are only used further with your consent and/or for the purposes of any appropriate refunds. We may combine this information with other information that we may hold about you or have made enquiries of us before. We may also obtain information from publicly available sources such as the electoral roll, or other third parties who have a legitimate basis on which to pass on your information.
We will act in accordance with current legislation and we will provide a link to our Data Protection Notice every time we invite you to submit personal information to us. Our Data Protection Notice is given below.
Informing you about products and services
We offer software products, such as SwiftCase workflow management system. By providing us with your contact details when enquiring, we will contact you, by the details provided, to answer your enquiry or provide you with a quotation or requested service. This processing of your data comes upon the legal basis of a contract, which also includes taking steps at the request of the data subject before entering into a contract.
If you provide us with separate consent to being reached by mail, telephone, fax, email, or SMS/MMS we may let you know about any goods, services or promotions of our own, which may be of interest to you. This processing of your data comes under the GDPR legal basis of consent. We will not pass any of your information on to third parties, without gaining additional and specific consent for these purposes.
You can, of course, withdraw this consent at any time by contacting us to let us know, or by using relevant links to any online unsubscribe services provided by us.
By submitting data to us, you give us consent to use your sensitive personal data solely for the purposes for which you submit it.
How we collect information about your visits to our websites
When you visit our web pages, we will download something called a ‘cookie’ to your computer. We may also collect information using web beacons (also known as clear gifs or web bugs. Our cookies and web beacons provide us with non-personal statistical information about what you do on the website.
For example: the duration of time a page was viewed, common paths taken through the site, data on screen settings and other general information. We may also collect information about what other websites you visit after ours. We use this data to improve the services on our site and to refine your experience of using our sites.
What will we do with your personal information?
We will only use your information for the purposes that you would reasonably anticipate or that we state when we collect it and, where necessary, for which you have given us your consent. We will not contact you, or pass your information to our business partners, for marketing purposes unless you have indicated your agreement that we may do so.
Where we are making arrangements on your behalf we may need to pass your information to third parties to conclude those arrangements. For example, submission to a website hosting company to arrange hosting or SSL certificates.
We are committed to treating your personal data with due care and in accordance with the data protection principles. We process your information based on the legal basis of consent. We do not use automated decision-making or profiling of your data. Your data is not transferred outside of the European Union.
We would like to send you information about products and services of ours which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please email [email protected] We will not share your marketing information with third parties.
How long we keep your data
We will keep your basic personal data (name, address, contact details), along with consent provided by you for 5 years after which time it will be destroyed.
Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email [email protected] or write to us at the following address Livepoint Software Solutions Ltd, Claddagh Business Centre, New Hall Lane, Hoylake, Wirral, CH47 4BP. This service is free of charge although if deemed to be excessive then an administration charge may be applied. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
Users aged 16 years and under
If you are 16 or under you must have permission from a parent or guardian before you give us personal information. If we find that we have received information from you without the appropriate consent, we reserve the right to cancel all transactions and services and remove all personal data that you have supplied. You will be able to re-submit the information when you have the required permission.
What is a cookie?
Cookies are text files that identify your computer (through what is known as an IP address) to our server. Whilst in some cases it may be possible, we do not use the IP address as a means of identifying you. You generally have the opportunity to set your computer to accept all cookies, to notify you when a cookie is issued, or not to receive cookies at any time. You can do this through your Internet browser.
With most browsers, this facility can be reached via the ‘tools’ (e.g. Internet Explorer), or ‘edit’, or ‘task’ (e.g. Netscape) menu. If you have any problems finding this area, the ‘help’ function within your browser will be able to provide assistance. You can also find more detailed information about cookies and how to manage them on www.allaboutcookies.org.
If you refuse a cookie it may prevent the proper operation of the site or even prevent your access to certain areas.
What is a web beacon?
Some of our web pages may contain electronic images known as web beacons (sometimes known as clear gifs) that allow us to count users who have visited these pages. Web beacons collect only limited information that includes a cookie number, time and date of a page view, and a description of the page on which the web beacon resides. These beacons do not carry any personally identifiable information and are only used to track the effectiveness of our site or particular campaigns.
You can find more information on web beacons, their use and your rights, if you visit www.allaboutcookies.org.
Links to other websites
How to contact us
By email: [email protected] or write to us at: Livepoint Software Solutions Ltd, Claddagh Business Centre, New Hall Lane, Hoylake, Wirral, CH47 4BP
Right to complain
You have to right to lodge a complaint with our internal data protection lead, and also to the Information Commissioner’s Office.