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Getting employees on board with new software

Last Updated 2022/04/12

Adopting a new software solution can bring significant boosts in productivity and efficiency to your business, especially when you are looking to stay relevant in a competitive market. Whether it is reducing overheads, introducing new services, or providing better customer service, you want the best tools available.

One of the main hurdles in making sure new technology is adopted right across the board, is reluctance on the part of some staff to embrace the changes wholeheartedly. If people are settled into their working practices, sometimes for many years, then they might very well be hesitant.

The right tools for the job

The first step to assuage anxieties about new technology is making the right choice in the first place. Software that brings fantastic productivity gains in theory, but in practice is not widely used by employees, is a wasted investment. Get a feel for what staff at different levels of your organisation are comfortable working with, and how much they could realistically improve with the right instruction and training.

Easing nerves

One typical reaction to new technology, particularly with less tech-savvy workers, is nervousness. Is the software going to be too complicated? Are they going to “break something” or disrupt work by not exactly knowing what to do? They might feel like they are being asked to do two jobs: the one you have hired them for already, and the additional work of checking and updating a software system.

Realise that one standard set of user guides and training programs are not going to be right for everybody you employ. Evaluate what is appropriate for an individual employee based on their position in your organisation and level of IT expertise.

What are you trying to achieve?

It is one thing to describe the features of a new software platform, but more important are the goals you are looking to accomplish with that functionality. Be enthusiastic about the benefits for your business as a whole, and for individual users. Emphasise higher productivity and the potential elimination of bottlenecks and delays. What problems and headaches crop up again and again? How does the new technology reduce or get rid of them all together?

If you are looking to provide new products and services, how is that change being facilitated? How is productivity going to increase on an individual level? Let staff feel that there is something in it for them, and not just change dictated from above without any consideration for what they contribute.

Establish a routine going forward

Make it clear to everybody that transition to the new way of working is not optional, and have a clear plan and framework for change across the entire organisation. Set work goals for staff that involve them using the system. Set a definite end date for the transition, as well as milestones along the way.

Give managers targets for the staff they supervise, encouraging constructive feedback. If the pace of adoption is too slow, find out why and look at ways of solving the problem with their involvement.

How SwiftCase helps

SwiftCase is a powerful business process management platform that features a clear, intuitive interface accessible on mobile devices as well as desktop and laptop machines. Configure workflows to your fit with your company's best practice and to meet industry standards.

Since SwiftCase is cloud-based, it can be rolled out quickly, with no additional hardware or installation required. Assign staff a user profile with the appropriate permissions, granting access to the only features and information they need, no more and no less.

If you’re interested in a free, no-obligation demonstration, get in touch today.

Adam Sykes