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Are you doing enough to secure customer data?

Last Updated 2022/04/12

We live in a world where cyber-crime and ransomware hacks are on the increase, often with devastating consequences for those organisations caught unaware. In this climate, your customers may well be wary about handing over data if you can’t guarantee it won’t fall into the wrong hands.

There are steps you can take to prevent harmful data-breaches that could damage your reputation and future business. Think about putting together a comprehensive plan that includes the following actions.

HTTPS certification

If you are doing business online using sensitive data, such as customer banking information, then a secure connection is essential. The HTTPS (Hyper Text Transfer Protocol Secure) protocol encrypts all communications between the website user and server, meaning that even if a hacker did intercept this data, it would be useless to them.

To provide a HTTPS website, you will need to obtain an SSL (Secure Sockets Layer) certificate. Certification provides a guarantee that any data transferred by your site is satisfactorily encrypted. Users will be presented with a padlock icon in their browser tab, giving them peace of mind when it comes to handing over sensitive data.

Encrypt customer data

As well as providing encryption when transferring customer data, you may also want to encrypt the information stored by your business. Whether you keep customer details on-site or on a cloud-based server, affordable methods are available.

Make sure you regularly update any encryption software and change keys as often as is required. Either automate this process or set up good working practices where staff members understand the importance of keeping customer data safe.

Go paperless

We have previously discussed the environmental and productivity benefits of reducing the amount of paper used by your company, but physical documents can also lead to security leaks if misplaced or copied without permission.

Digital records have security benefits such as encryption and password protection, so it pays to make the switch as soon as is possible.

Secure, dedicated servers

Hosting your website and on a dedicated server is a far more secure option than sharing space with other users. The greater flexibility a dedicated server provides means you can configure your security settings to exactly suit your requirements.

The price will generally be higher than a shared server, but the peace of mind is worth paying for, considering the damage a hack or malware could do to your business.

SwiftCase is a cloud-based case management software solution that features easy to use, document uploading and storage features, on secure servers with a complete backup plan included.

If you’re interested in a free, no-obligation demonstration, get in touch today.

Adam Sykes