Knowing how many hours your staff have been in work in general, or worked on a particular project is essential to productivity assessment and employee evaluation. The idea is that work can be allocated and projects planned, with a clear idea of timeframes and outcomes.
Traditionally, businesses have either used paper timesheets filled out by administrators or the staff themselves. Spreadsheets have more recently been adopted to replace the paper format.
But what are some of the shortcoming of these methods? Is there a better way?
Timesheets can often be inaccurate and not give a full picture of what employees have actually been spending time on. People will often struggle to remember the exact amount of time they’ve allotted for a a particular task, or when they started work. Self-reporting is not always as reliable as we’d like to think.
Having employees fill out timesheets by hand, or track and calculate their own hours can be time consuming. When your goal is to maximise productivity, this is counter-productive. You want staff to spend their hours completing the tasks they’ve been employed for, not unnecessary paperwork.
The amount of time spent on a task is not always the best indicator of productivity and success. There are a wide range of criteria that can be used to judge if an employee is using their time effectively. What goals have they achieved? Have targets been met? Are customers satisfied? When tracking time, the broader context of work performance overall has to be considered, not just hours and minutes spent.
SwiftCase automatically tracks the time spent on work projects, as well as many other criteria such as financial data, task progress and customer satisfaction.
Clear and detailed performance statistics can then be generated for individual staff members, teams, departments and your business as a whole. Employees can enter the hours they are available for work, as well as the areas they are available to travel to, and the skills they are able to utilise. All in a clear, user-friendly web-based interface accessible on mobile phones and tablets, as well as desktop computers.
Track employee hours outside of the office, and gain clear insight into time taken on projects, and the effectiveness of your business approach. All without having to fill out paper timesheets or large, unwieldy spreadsheets.
SwiftCase can automate the process of tracking employee hours, helping you focus on providing an excellent service to clients.
If you’re interested in a free, no-obligation demonstration, get in touch today.