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Reducing human error through automation

Last Updated 2022/04/12

The possibility of human error presents challenges varying in scope and severity across every sector of industry. Mistakes made by employees might cause a loss of revenue or a missed deadline for some organisations, but in fields like engineering or healthcare, the results can be disastrous.

In the realms of administration and information technology, human error often takes the form of information being incorrectly collected, typed, or even omitted altogether. Businesses that rely heavily on large amounts of data being processed are at particular risk. As well as the problems caused by human error, there are large overheads associated with the methods adopted to avoid it.

Risk management

You can never operate in an environment free of uncertainty, but you can strive to identify and evaluate it, in order to minimise any impact. Risk management seeks to achieve this goal without expending resources to the point where the business objectives are compromised.

Removing the potential for human error through automation is one element of a risk management strategy that can reduce the incidence of mistakes, but at a manageable cost-point.

Consistency is key

Ensuring the data used by your system is consistently recorded and organised is key to minimising error. Putting in place coherent standards for adding and updating information means that human operators have less opportunity to cause problems through incompetence and neglect.

If a piece of information is mandatory, then you can stop a process at a particular point until it is entered. You can specify a range or type of data (such as a numerical value between two set points) and disallow any entries that don’t conform. While not eliminating the potential for error completely, a wide range of irregularities can be avoided.

Avoiding duplication

A common example of human error in business administration is the duplication of records. If there are two or more instances of the same information, then issues can arise in areas such as financial transactions, appointment dates and customer details. Confusion and inefficiency appear, lowering productivity and causing headaches.

Granting staff secure access to one centralised system means that users are not working from multiple, separate spreadsheets and documents. Everybody is on the same page and able to communicate effectively, without having to worry about inconsistencies.

Automatic lookup

Being able to utilise pre-existing information for your business brings benefits in both accuracy and time saved. For example, instead of relying on staff to enter an entire address, a postcode lookup function can pull the required details through from a pre-approved database. Car registrations can be used to automatically populate fields relating to all relevant information pertaining to any vehicle.

By relying on databases hosted by trusted providers for your own business needs, you can be assured that overall accuracy is greatly improved without constant checks and repetitive data entry.

How SwiftCase helps

Swiftcase is a secure, centralised business process platform with a range of features that minimise the impact of human error, allowing you to concentrate on providing excellent services to your customers.

  • Reduce data entry errors with workflow automation tools
  • Consistent data structure, avoid duplication and redundant data
  • Seamless employee collaboration through a clear, user-friendly interface
  • Configure fields and forms to ensure you have control over what data can be input into the system
  • Automatic lookup integration, with data from trusted sources

If you’re interested in a free, no-obligation demo, get in touch with us today.

Adam Sykes