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Defining intelligent business process management

Last Updated 2022/04/12

The term “Intelligent BPM” raises an obvious question; what makes it “intelligent” in contrast to traditional BPM? The terminology may seem vague, but an attempt can be made to pin down a more exact definition.

Companies are increasingly looking to optimise their business process management by combining analytic tools, real-time data collection and mobile UX into their working practices. With these features working alongside and interacting with traditional elements of BPM such as process design and workflow management, a clearer picture of what makes intelligent BPM different emerges.

The primary aim of conventional BPM has been to reduce overheads by cost saving through efficiency, but intelligent BPM goes a step further by helping companies adapt to changing markets and engage more effectively with staff and customers.

Integrating analytics

The incorporation of analytic tools into everyday business processes differs from the traditional approach of using a separate platform to analyse data and plan ahead. Ideally, intelligent BPM enables system users at all levels to make more accurate and relevant judgements based on a wide range of information.

At a glance, staff can be alerted to errors and bottlenecks before they cause further problems, through an interface that prioritises the most urgent information. With specific, relevant statistics at hand, work methods can be continuously improved according to a clear understanding of what is and isn’t working.

Extending service to mobile users

Extending the reach of your BPM to users on mobile devices such as smartphones and tablets provides more than convenience, it can have the potential to open new ways of working and connecting with clients completely.

Staff can be involved with complex projects and decision making on the move. If employees are updating information on appointments and tasks while they work off-site, then data can be continuously gathered in real time.

Handling complexity

While there is no black and white definition of what makes a system “complex”, organisations increasingly require BPM platforms to be cable of handling larger and more varied sets of data in sophisticated ways. As your company grows, you may find keeping up the pace of change less of a challenge with the right tools.

API technology allows for information from external sources (for example, a client with an entirely different system) to be integrated into your own business processes.

Rather than focus on what makes a system “intelligent”, potential BPM adopters should really be considering what their specific business requirements are, and how technology can fulfil them. In the end, these decisions will hinge on a tradeoff between ease-of-use, cost and complexity.

SwiftCase is a powerful, cloud-based business process management platform featuring analytic tools, a mobile-ready interface, API integration and more. Get in touch today, for a free, no-obligation demonstration.

Adam Sykes