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BPM and more effective decision making

Last Updated 2022/04/12

The success of any business hinges on making the right decisions at the right time. Judgements on products and services, working methods, hiring and corporate policy can determine whether a company thrives or fails, especially when the impact of these choices aggregates over time.

Decisions can be made a by a centralised team of managers, or delegated across an organisation, based on employee seniority and expertise. As a business grows, it becomes increasingly important to know which people can be relied on to judge the best course of action in any given area or department.

A consistent framework

Often decision making is based on subjective criteria and guessing, free of any consistent framework. But without a clear structure for a path forward, organisations will struggle to repeat success or avoid past mistakes. Results are inconsistent and hard to predict, making it difficult to pin down why a particular business activity is or isn’t working.

Conclusions need be informed as much as possible by relevant data, preferably collected in real-time. Analysing historic data helps you to see what activities have made the most impact on your business in the past, and how that shapes any plans for the future.

Business rules

Having a set of objective criteria by which to make decisions provides clarity, saving time and effort. For example, you might say that if a project isn’t going to generate at least £10,000 of revenue, then it isn’t profitable to pursue at current cost levels. Or that work for clients who pay within 30 days of being invoiced should take priority over those who fail to do so.

After carrying out research and drawing up a cost/benefit analysis, business rules can be implemented across an organisation, streamlining decision making by cutting out ambiguity and doubt. By automating these criteria, you can cut out error-prone human guesswork to a large degree, and be assured of consistency and accuracy based on your predetermined guidelines.


Having a comprehensive understanding of everybody’s role and skills across your business means you are far better equipped to delegate judgements. With a clear hierarchy of responsibility, and how that shapes business processes, every step of an activity can be assigned to the appropriate employee at the right time.

Employee performance data relating to accuracy and productivity when dealing with any given task can be factored into which decisions can be reliably delegated, and to whom. If a staff member is consistently working on their own initiative to achieve quality results, you can be more confident in assigning them judgements in their area of expertise.

How SwiftCase helps

SwiftCase is a powerful business process management platform that facilitates better decision making at all levels of an organisation.

  • Get a clear framework of your business processes, and identify the points at which a decision needs to be made
  • Gather accurate data in real-time to make better informed business decisions
  • Automatically assign decision making tasks at any point in your business process, based on employee roles and skills
  • Automate decision making with predetermined criteria, reducing the potential for human-error

Get in touch today, for a free, no-obligation demonstration.

Adam Sykes