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The benefits of automated resource management

Last Updated 2022/04/12

At the start of 2017 small and medium-sized enterprises (SMEs) account for 99.9% of all UK businesses, contribute 51% of all private sector turnover and makeup 60% of all private sector employment in the UK. As such a vital part of the UK economy, it is important that they achieve their goals to grow and prosper. Optimising usage of available resources and internal business processes is key to this success.

However, resources for SME’s are often limited, and poorly managed using outdated manual processes such as spreadsheets, files or email. This way of doing things results in high operational costs, human errors, delays and a general lack of resource visibility. Fortunately, there are new, affordable cloud-based solutions that make it easy to manage and automate resources from virtually anywhere.

A good automated resource manager should have the following features:

Automatic work allocation

Allocating work to the most appropriate member of staff or team can be difficult when taking into account holidays, sickness, availability and location. An automated resource manager should allow staff members to set working hours and area coverage. Tasks can then be intelligently allocated to the best available person, using criteria such as skills, experience, specific training and certification. This ensures a compliant and productive workflow, with jobs only being assigned to employees equipped to deal with them.

Integration with 3rd parties and clients

If you act as a “middleman” or sub-contractor, and a client needs you to arrange appointments with their customers, the process can become quite convoluted, with both parties going back and forth before agreeing on a time. Or, you may have to liaise directly with their customers, requiring you to employ a customer service team. An automated resource manager should either provide a portal for your client or integrate with your client’s system to allow appointments or communications to be organised directly by a third party. This saves time for both you and the other business, as well as giving you a unique selling point to prospects.

Allocation of physical business resources

Hot desks, vehicles and meeting rooms are all examples of physical resources that require efficient allocation. By having a comprehensive overview of what resources are available and when, employees are better able to make efficient use of them, thus improving productivity and well-being. Staff should be able to book what suits their needs, at the correct time. Managers and directors should be able to see when resources are stretched and further investment is necessary.


An automated resource manager should allow companies to quickly scale all resources and tasks from two to two hundred employees or two to two thousand tasks. Web-based solutions that are offered on a subscription model allow companies to scale up or down depending on business demands.

Recoverable Information

With an automated resource management solution, all records of associated resources are stored in the cloud, thus encouraging easily-searchable standardised records management. With a paper-based system information is not easy to find, nor is it recoverable if a backup is not made and the original is lost, stolen or destroyed.

Swiftcase features automated resource management, allowing you to take control of all of your resources in a way which benefits your staff and saves you time and money, leaving your business free to focus on what really matters./

Get in touch today, for a free, no-obligation demonstration.

Adam Sykes