The benefits of automated resource management

At the start of 2017 small and medium-sized enterprises (SMEs) account
for 99.9% of all UK businesses, contribute 51% of all private sector
turnover and makeup 60% of all private sector employment in the UK.
As such a vital part of the UK economy, it is important that they
achieve their goals to grow and prosper. Optimising usage of available
resources and internal business processes is key to this success.

However, resources for SME’s are often limited, and poorly managed using
outdated manual processes such as spreadsheets, files or email. This way
of doing things results in high operational costs, human errors, delays
and a general lack of resource visibility. Fortunately, there are new,
affordable cloud-based solutions that make it easy to manage and
automate resources from virtually anywhere.

A good automated resource manager should have the following features:

Automatic work allocation

Allocating work to the most appropriate member of staff or team can be
difficult when taking into account holidays, sickness, availability and
location. An automated resource manager should allow staff members to
set working hours and area coverage. Tasks can then be intelligently
allocated to the best available person, using criteria such as skills,
experience, specific training and certification. This ensures a
compliant and productive workflow, with jobs only being assigned to
employees equipped to deal with them.

Integration with 3rd parties and clients

If you act as a “middleman” or sub-contractor, and a client needs you to
arrange appointments with their customers, the process can become quite
convoluted, with both parties going back and forth before agreeing on a
time. Or, you may have to liaise directly with their customers,
requiring you to employ a customer service team. An automated resource
manager should either provide a portal for your client or integrate with
your client’s system to allow appointments or communications to be
organised directly by a third party. This saves time for both you and
the other business, as well as giving you a unique selling point to

Allocation of physical business resources

Hot desks, vehicles and meeting rooms are all examples of physical
resources that require efficient allocation. By having a comprehensive
overview of what resources are available and when, employees are better
able to make efficient use of them, thus improving productivity and
well-being. Staff should be able to book what suits their needs, at the
correct time. Managers and directors should be able to see when
resources are stretched and further investment is necessary.


An automated resource manager should allow companies to quickly scale
all resources and tasks from two to two hundred employees or two to two
thousand tasks. Web-based solutions that are offered on a subscription
model allow companies to scale up or down depending on business demands.

Recoverable Information

With an automated resource management solution, all records of
associated resources are stored in the cloud, thus encouraging
easily-searchable standardised records management. With a paper-based
system information is not easy to find, nor is it recoverable if a
backup is not made and the original is lost, stolen or destroyed.

Swiftcase features automated resource management, allowing you to take
control of all of your resources in a way which benefits your staff and
saves you time and money, leaving your business free to focus on what
really matters./

Get in touch today, for a free, no-obligation demonstration.

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