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9 Ways Business Process Management Can Improve Your Business

Last Updated 2022/04/22

Making your business process requirements explicit can improve productivity by 12%, according to Gartner. To stay competitive, you need to discover efficiencies throughout your systems. Business process management derives value from changing the culture of your organisation. It brings clarity to current operations and embeds a culture of continuous improvement, leading to clear advantages.

  1. Delighted Clients

    When everything else is under control, your team are better empowered to concentrate on your clients. Services are delivered more quickly and at a higher quality. Also, BPM integrates technology and people to drive client happiness.

  2. Happy Employees

    By removing the mundane transactional tasks that take substantial time but add little value, your team is free to concentrate on more rewarding work. A happy workforce is a motivated workforce, and evidence shows, that this boosts productivity.

  3. Empowered Management

    BPM allows the benchmarking of processes and their outcomes, giving managers the insight needing to make better strategic decisions. Powerful reporting and analytical tools for making executive decisions are close to hand. This data can then be utilised to optimise processes, in a continuous improvement culture.

  4. Adaptable Organisation

    The world of business doesn't stand still, from technological advances to regulatory requirements, reacting quickly to change keeps you ahead of your competition. If you choose the right tools, then you should have the flexibility to update your processes to meet any demands, whenever it is required.

  5. Bottlenecks Gone

    Due to the clarity of seeing your business process laid out in front of you, bottlenecks in your workflow become immediately apparent. You can locate inefficiency and improve processes to remove these hurdles and maximise the use of resources.

  6. Compliant

    Businesses need to stay compliant with many regulations. Through BPM, you may embed these requirements into your process, making them an integral part of your business, rather than something added after the fact, or worse still forgotten.

  7. Consistent and Professional

    As you define processes, you capture the knowledge that exists in your business and embed it in a consistent workflow. Deviations from the standard process can also be taken account of, and included in your business process using logic. An established workflow allows you to have the same output every time, driving quality. Also, you can reduce employee training time, as the knowledge is in the system, rather than spread across your team.

  8. Leverage Technology

    While BPM is not about technology, explicitly, it is often combined to leverage the power of automation, collaboration and system integration. Choosing the right system to implement your processes should open up the world of BPM to non-technical staff, with low-code and no-code solutions, available to build out processes via a visual user interface.

  9. Productivity

    The bottom line is enhanced productivity. Once a process is clearly defined, then aspects can be automated, outsourced, or cut entirely. The reduction of errors and improved compliance stops the need to redo work to meet requirements, again freeing your team to focus on what matters.

SwiftCase helps thriving businesses, swamped by growing demand, automate and organise, to focus on what matters — loved by 1000s of users across Insurance, Finance, Legal, Service & Contractor sectors.

Adam Sykes