The Amber Alert automated event automatically changes a Task’s RAG status. You can set specific triggers so an amber flag alert will be automatically placed on a Task when particular requirements are met.
Adding an Amber Alert Automated Event
- Click the Automated Events tab on the status you want to add the Amber Alert automated event to.
- Drag and drop the Amber Alert automated event onto the blank space to the right.
Check the Business Hours Only? checkbox if you want the Amber Alert event to only happen during business hours.
Determine the time the event will trigger using the Time boxes.
Check the Fire Event based on question answers? box if you want a question(s) to trigger the Amber Alert. Checking this box will then display fields for you to add any questions and specify any answers if you want.
In the Time Type box choose rules about when the Amber Alert will appear:
- After Status Change/Questions Matched: Based on the amount of time in this status/after questions matched.
- After Task Created: Based on the date the task was created.
- After/Before Question: Based on date and date/time questions.
Choose a Date/Datetime Question, if you selected After/Before Question as the Time Type. Note: this question must have the question type date or datetime to appear as a Date/Datetime Question option in the dropdown.
If the Amber Alert should only trigger after coming from a specific status, enter this status in the Only Fire After Status box.
Check the Is One Time? checkbox if you do not want the Amber Alert to fire more than once, even if it is placed back into this status again.
Check the Should this event trigger when created as a child task? checkbox if you want this automated event to happen when the workflow is created as a child task.