Comparison
SwiftCase vs Monday.com
Monday.com is excellent for project management and team collaboration. SwiftCase is built for case-based operations. They solve different problems well.
Choose SwiftCase if:
- You manage ongoing cases, not just projects with end dates
- External clients and suppliers need system access
- You need deep workflow automation and document generation
- You want AI to handle customer communications
Choose Monday.com if:
- You need visual project management with timelines
- Your team wants to self-configure using templates
- You're tracking tasks and projects, not complex cases
- You need quick setup without implementation help
Detailed Comparison
Core Approach
Case management
Designed for ongoing case-based work: insurance claims, legal matters, property management. Cases flow through stages with full history.
Project boards
Visual work management with boards, timelines, and dashboards. Excellent for project tracking and team collaboration.
Pricing Model
Unlimited users
Flat monthly fee based on usage. Add your whole team - including clients and external parties - without per-seat costs.
Per-seat pricing
Starts at $9/seat/month (Basic) up to $19/seat/month (Pro). Enterprise pricing negotiated. Costs scale with team size.
Implementation
Configured by our team
Dedicated implementation included. We build your workflows, terminology, and processes. Go live in 4-8 weeks.
Self-service setup
Template-based setup you do yourself. Flexible but requires your team to build and maintain structures. Quick to start.
Workflow Automation
Deep process automation
Complex multi-step automations, document generation, email processing, and AI-powered communications built in.
Automation recipes
Automation builder with 25,000-250,000 actions/month depending on plan. Good for notifications and simple workflows.
External Collaboration
Client portals included
Clients, suppliers, and external parties access their cases through built-in portals. No extra cost per user.
Guest access
Limited guest access on higher plans (5 guests/board on Standard). External collaboration more limited.
AI Capabilities
Multi-channel AI communications
Switchboard provides AI-powered voice calls, chat, WhatsApp, SMS, and email - all connected to your case workflows.
monday AI
AI assistant for content generation, formula writing, and task suggestions. Good productivity features within boards.
Cases vs Projects: The Key Difference
Case Management (SwiftCase)
- Ongoing work without fixed end dates
- Full audit history of every action
- External party collaboration (clients, suppliers)
- Document generation and email processing
- Complex multi-stage workflows
- Examples: Claims, legal matters, property management
Project Management (Monday.com)
- Time-bound work with deadlines
- Visual boards and timelines
- Team collaboration and task assignment
- Gantt charts and calendar views
- Sprint planning and resource management
- Examples: Marketing campaigns, software development
Cost Comparison Example
For a 50-person team with external stakeholder access needs
SwiftCase
- 50 internal users (unlimited)
- Unlimited external users
- Implementation included
- Deep workflow automation
Monday.com
- 50 seats at Pro tier ($19/seat)
- Limited guest access
- Self-service setup
- 100,000 automation actions
Monday.com is typically more cost-effective for internal team collaboration. SwiftCase offers better value when you need external party access, deep automation, and case management capabilities. Monday.com pricing based on publicly available Pro tier rates as of December 2025.
When Monday.com is the Right Choice
Monday.com is excellent for what it does: visual project management and team collaboration. If your work is primarily project-based with clear start and end dates, Monday.com offers a great user experience at competitive pricing.
Monday.com excels when you need:
- Visual boards and timeline views for project tracking
- Quick self-service setup using templates
- Team task management and collaboration
- Resource planning and workload management
However, if you're managing ongoing cases that require deep workflow automation, external party access, document generation, and AI-powered communications, SwiftCase is purpose-built for those operations.
Need Case Management, Not Project Boards?
Book a discovery call to see if SwiftCase is the right fit for your operations.