SwiftCase

Legal

Privacy Policy

Last updated: December 1, 2024

1. Introduction

SwiftCase ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our workflow automation platform and related services.

2. Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

  • Name and contact information (email address, phone number)
  • Account credentials
  • Billing and payment information
  • Company information
  • Communications you send to us

Usage Information

We automatically collect certain information about your use of our services, including:

  • Log data (IP address, browser type, pages visited)
  • Device information
  • Usage patterns and preferences
  • Workflow execution data

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send technical notices, updates, and support messages
  • Respond to your comments, questions, and requests
  • Monitor and analyze trends, usage, and activities
  • Detect, investigate, and prevent fraudulent transactions

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • Encryption of data in transit and at rest
  • Regular security assessments and audits
  • Access controls and authentication
  • Employee training on data protection

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access to your personal information
  • Correction of inaccurate data
  • Deletion of your data
  • Data portability
  • Opting out of marketing communications

7. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at privacy@swiftcase.co.uk.