Insuranceoperationsthatscale.
Claimsthatdon'tgetlost.
From FNOL to settlement. Quote to renewal. Policy admin to claims handling. One platform for the complete insurance operation—with AI agents that handle customer communications across every channel.
Every insurance line. One platform.
Motor, commercial, taxi, fleet, motor trade—SwiftCase handles the workflows that insurance brokers and MGAs actually run. Configured to your products, not a generic template you have to work around.
Motor Insurance
Private car, young driver, and telematics policy management from quote to renewal.
Commercial Vehicle
Fleet, courier, and commercial vehicle workflows with multi-policy handling.
Taxi & Private Hire
Specialist workflows for taxi operators, Uber partners, and private hire drivers.
Motor Trade
Trade policy management with compliance tracking and document validation.
Premium Finance
Integrated finance agreement management, payment processing, and account queries.
Claims Administration
End-to-end claims handling from FNOL through assessment to settlement.
Built for insurance operations
Not a generic workflow tool with insurance templates bolted on. SwiftCase includes the specific capabilities that insurance operations need— document validation, multi-party coordination, and FCA-ready audit trails.
Quote-to-Policy Automation
Automated workflows from lead capture through underwriting to policy issue. No manual re-keying between systems.
Document Validation
RAG status system for licence checks, proof of NCD, and compliance documents. Automated escalation when validation fails.
Multi-Party Coordination
Manage relationships between policyholders, third parties, repairers, and assessors. Everyone sees what they need to see.
SLA & Deadline Management
Track response times, claims handling deadlines, and regulatory requirements. Alerts before breaches, not after.
Claims Analytics
OLAP pivot tables for claims performance, settlement times, and handler productivity. Dashboards that ops teams actually use.
Audit Trail
Complete history of every action, communication, and decision. FCA-ready compliance documentation.
AI agents for insurance communications
Handle FNOL calls at 2am. Answer “where's my claim?” without handler involvement. Classify and route incoming emails. SwiftCase Switchboard puts AI agents on every channel—connected directly to your case data.
Voice FNOL
AI voice agents handle first notice of loss calls 24/7. Capture incident details, policy verification, and triage—then route to handlers.
Claims Status Chat
Customers check claim status via web chat or WhatsApp. Verified access to their case data without handler intervention.
Email Classification
Incoming emails automatically classified by urgency and type. Key data extracted. Routed to the right queue.
SMS Updates
Automated status notifications via SMS. Keep claimants informed without manual follow-up calls.
FNOL Voice Agent Example
“Thank you for calling. I understand you need to report an incident. Can I take your policy number?”
“Yes, it's POL-2024-78432”
“I've found your policy. For security, can you confirm the postcode on the policy?”
Connects to your existing systems
SwiftCase integrates with the systems insurance operations already use— assessment platforms, vehicle data providers, finance systems, and more.
Leading Specialist Insurance Broker
A UK specialist insurance broker managing taxi, car, fleet, and commercial vehicle insurance with integrated premium finance—processing over 11.8 million cases through SwiftCase.
“SwiftCase has become the backbone of our insurance operations, handling everything from taxi quotes to premium finance management across our entire group of companies.”
FCA-ready. GDPR compliant.
Insurance operations need audit trails that stand up to regulatory scrutiny. SwiftCase logs every action, every decision, every communication—automatically.
See how SwiftCase fits your operation
No pitch decks. No pressure. Just a straight conversation about what you need and whether SwiftCase is the right fit.