SMSthatgets
readandanswered.
Two-way SMS automation powered by AI. Send reminders, receive replies, and handle conversations automatically. 98% open rate. No app required. Works on every phone.
SMS Features
Simple channel. Smart automation.
SMS works on every phone. No apps, no data required. Combined with AI, it becomes a powerful channel for customer communication.
Two-Way Messaging
Send and receive SMS. Customers can reply to your messages and continue the conversation. Real dialogue, not just notifications.
Automated Replies
AI responds to incoming messages instantly. Answer questions, provide information, route to the right place. 24/7 without staff.
Proactive Notifications
Appointment reminders, status updates, payment confirmations. Reach customers with important information they actually read.
Link Tracking
Short links with click tracking. Know who opened your links and when. Measure engagement, optimise messages.
Opt-Out Handling
Automatic STOP message handling. Customers can opt out with a single word. Compliance built in, not bolted on.
Global Delivery
Send SMS to any mobile number worldwide. Local sending numbers available. Reach customers wherever they are.
Message Examples
Conversations that work.
From simple reminders to interactive conversations. SMS templates that customers actually respond to.
- Merge fields pull live data from SwiftCase
- Short links track engagement
- Reply keywords trigger actions
- Opt-out handling built in
Automation
SMS on autopilot.
Trigger messages from workflows. Schedule sends. Track delivery. All without manual intervention.
Scheduled Messages
Queue messages for specific times. Appointment reminders sent automatically. No manual intervention needed.
Workflow Triggered
Send SMS when cases reach certain statuses. Payment received, appointment confirmed, case closed. Automatic updates.
Delivery Reports
Know if your message was delivered. Track failures, retries, and success rates. Full visibility into your messaging.
Rate Limiting
Built-in throttling to prevent spam flags. Your messages get delivered, not blocked by carrier filters.
Use Cases
SMS that drives results.
Appointment Reminders
Reduce no-shows with timely reminders. Customers can confirm, reschedule, or cancel with a simple reply.
Payment Notifications
Confirm payments, send receipts, remind about outstanding balances. Money matters communicated clearly.
Case Updates
Keep customers informed about their case status. Proactive communication without phone tag.
Two-Way Support
Customers text in with questions. AI responds with answers. Quick resolution for simple queries.
See SMS automation in action.
We'll show you how SMS integrates with SwiftCase and Switchboard. Automated reminders, two-way conversations, and AI-powered responses.