Workflow and Profile Questions
Table of Contents
Questions Overview
Workflow Questions



Profile Questions

Internal Admins can add and remove permissions for Users. Follow the steps below to update a User’s Permissions.
Distinguish between the many question types on SwiftCase and fine tune the display of data provided to your team and clients.
Adding a JavaScript action Note: You can add more than one question and also add a specific answer, so the box will only show after this specified answer is inputted.
The Expert Allocated Moving Rule automatically moves to a specified status once a User is manually allocated. Adding an Expert Allocated Moving Rule
To change a User’s password, follow the steps below. How to change a password Note: Do please bear in mind, that you have to be an Internal Admin in order to update Users’ passwords.
Gather all the recent activity of a user on SwiftCase to help achieve a full overview of your teams performance.