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When we first work with a new client, the initial meetings involve planning and detailing workflows for their new SwiftCase solution. Workflows are specified and broken down into steps, we call statuses, during these discussions. Within each status, you can … Read More

In today’s hyper-connected marketplace, customer service has never been more critical. Social media and review-submission sites mean that you are continually being evaluated for quality of your services, and the time taken to deliver them. If potential customers don’t like … Read More

You will have seen in the news, a rise in serious cyber attacks, including large organisations such as NHS and Talk Talk being held to ransom, or having their sensitive information hacked. It is clear that online security is more … Read More

Automating your workflow with a software solution can increase productivity, save you time and stress, and help your business to grow. But one overlooked benefit is that it could contribute to reducing your carbon footprint. Save the Trees UK statistics … Read More

There are many different options businesses, or individuals can take when creating a website. Currently, two common ways are content management systems (CMS) or PHP frameworks. What are CMS and PHP Frameworks? CMS are web-based applications that allow users to … Read More

Automated workflow software makes it possible to create and realise business models that would have not necessarily been profitable in the past. By cutting overheads such as physical business locations and administrative infrastructure, barriers to entry in the market are … Read More

This quarter, we are releasing one of our biggest new features, our resource manager, that manages the booking of employee time and other resources, such as hot desks, vehicles, etc. You can allocate work to employees based on their skills, … Read More

An exciting new ‘Email to Task’ feature has recently been added to SwiftCase that has proven to increase productivity and improve customer satisfaction. The overall goal was to optimise the management of incoming emails. Clients who adopted this feature have … Read More

Long-term planning as a business is important to stay relevant and competitive in any given market. However, it is essential if you are looking to expand your market share, or diversify into other sectors. Automating the generation of business data … Read More

This is the first in a series of posts that introduce the functions and benefits of SwiftCase through the eyes of users at various levels in an organisation. Each day, we’ll be looking at how SwiftCase is used day-to-day by … Read More