Using Question Answers in Email/Document Templates
Table of Contents
Data Tags Overview
Task Information Tags



Familiarise yourself with the basic workflow configuration on SwiftCase: Costs & Fees, inheriting answers and other details.
The Create Reminder automated event automatically creates a reminder. You can set specific requirements so that the creation of the reminder is only triggered once the required conditions are met. Adding a Create Reminder Automated Event Click the Automated Events tab on the Status to which you want to create a reminder. Drag and drop the Create Reminder automated event into…
The Send Email automated event automatically sends an email. You can tailor the content of the Email by creating custom Email Templates and choosing who the Email sends to. The message will trigger when specific requirements that you set are met. Adding a Send Email Automated Event Select an email template from the Email Template dropdown box….
Become versed in all the Quick Actions available on the Task Page of SwiftCase and allow your team to conveniently update task information.
Find out how to prioritise the display of additional key information about users in SwiftCase user index page.
Distinguish between the many question types on SwiftCase and fine tune the display of data provided to your team and clients.