We’re GDPR compliant, are you?

Consumers and businesses are increasingly savvy about how companies handle their data. With the advent of ‘Big Data’ and targeted, personalised direct-marketing, clients are growingly concerned about what business know about them, how they are using that information and, after some high-profile breaches, the safety of their data. General Data Protection Regulation (GDPR) brings new…

What are question types?

When creating a new question within the Workflow Builder there are number of different questions types which determine the answer that can be entered. The following article explains how to configure each question type and how they appear once published. Text A text field allows you to enter a small amount of text within a…

How to use Moving Rules to automate your business with SwiftCase

When you’re configuring a status, you can set moving rules which determine which status the task moves to. Questions Answered If you’d like the a task to progress to another status dependent on the answer of a specific question, the “Questions Answered” moving rule should be used. You should first determine which status you’d like…