Staying compliant with compulsory regulation is a necessary part of running a business. Non-compliance can be punished with severe fines and penalties, so it is essential to keep up-to-date and understand what is expected and the most efficient way of achieving that. There are a number of reasons businesses might be regulated, including measures introduced…
As discussed in our previous article What’s new with SwiftCase? the SwiftCase team have been hard at work over the past year, implementing our versatile workflow management platform into a variety of different sectors and industries; including healthcare, finance, insurance, legal, marketing, construction and more… SwiftCase 2.0 is a culmination of the individual and unique…
We’ve previously discussed how Two Factor Authentication has become increasingly important in an age of serious cyberattacks. This blog is a guide showing you how to enable Two Factor Authentication within SwiftCase itself, giving you a high standard of online security. Download Google Authenticator App The Google Authenticator app can be found at the App…
Business process management (BPM) is a method of breaking down the day-to-day tasks of an organisation into distinct stages that make up a workflow, and optimising this process to increase quality and productivity. When this is done properly, it can have huge benefits for employees at all levels. Good BPM leads to staff knowing what…
What is Ransomware? Ransomware is a form of malware that restricts users from accessing their own system and usually also encrypts important files. This forces the victim to make a decision: either make a ransom payment (within the stated timeframe) or risk permanently losing all of their files and/or system access forever. It should be…
As a business grows, it may run into unexpected obstacles that slow productivity and further growth. These false-starts can be draining and frustrating – just as you thought your plans were coming to fruition, something blocks your path. What are some of these obstacles and how can they be overcome? Tasks are not clearly defined…
Every company has business processes they follow to achieve their goals. But are the processes you are working with really the most beneficial and efficient in terms of productivity? Are they reliably delivering the same high quality results every time? The concept of workflow, in terms of industry, has been around for over a century….
For most of us, smartphones are pretty much a necessity, rather than a luxury item, despite their expensive price tag. This hasn’t changed, with the latest line of Google Pixel and Apple iPhones being announced to much fanfare. Nowadays, many industries heavily rely on smartphones to operate, in particular the business sector. Years ago, the…
When we first work with a new client, the initial meetings involve planning and detailing workflows for their new SwiftCase solution. Workflows are specified and broken down into steps, we call statuses, during these discussions. Within each status, you can add a group of questions and other widgets (for example, buttons to send email or…
In today’s hyper-connected marketplace, customer service has never been more critical. Social media and review-submission sites mean that you are continually being evaluated for quality of your services, and the time taken to deliver them. If potential customers don’t like what they hear about you, they are more than willing to switch to a more…